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We're available by phone Monday - Friday, 9am - 9pm ET and email always.

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(646) 389-9692

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Or maybe we’ve already answered your question…

When purchasing your glasses you will be given three options:

  1. Upload a picture of your prescription to our website (fastest option)
  2. Email us a picture of your prescription to hello@paireyewear.com
  3. Have us call your doctor

Please include your pupillary distance with the prescription.

Pupillary distance (PD) is the distance (measured in millimeters) between the centers of the pupils in each eye. This measurement is used when preparing to make prescription glasses. If your prescription did not come with pupillary distance there are two things you can do:

  1. Measure your pupillary distance at home. Click here to find out how.
  2. Head to any optometrist or optical store and have them measure your pupillary distance. Most will do it for free, but we will reimburse up to $20 in cost, within 30 days of your purchase. Just email us at hello@paireyewear.com with the receipt

Yes! We encourage everyone to purchase as many top frames as they would like. The best part about Pair is being able to change the way your glasses look whenever you want.

Yes! We encourage everyone to purchase as many top frames as they would like. The best part about Pair is being able to change the way your glasses look whenever you want.

Yes, you can select prescription lenses when choosing your sunglass frames. Upload your prescription at checkout and your polarized prescription sunglasses will be on their way.

Couldn't quite make up your mind? We get it, there's so many great colors to choose from. While we move quickly with our orders, we're going to make sure to try and accomodate you! Please give us a call at 646-389-9692, Monday - Friday, 9am - 9pm ET.

We sent you a tracking number in an email right after your order shipped. You can use that to track your Pair right to your door. We will also email you as soon as the package has arrived!

Our eyewear fits a wide range of face shapes and sizes. We offer five frame styles that range in size, and you can view the measurements of each frame on our main website. The Cedro and Serra are targeted for youngins in the age range of 6-9 years old. The Otero is perfect for children ages 9-12, and the Twain and Larkin are best for children ages 10 and up.

Our glasses were made for children - however, if you have a small face shape like our founders, the Larkin and the Twain can fit your face! Also sign up here for updates on when our Adult collection launches.

We offer single vision prescription and non-prescription, blue light computer glasses, transitions and sunglasses. We currently do not offer progressive lenses, but hope to in the future!

Our lenses are premium polycarbonate anti-reflective lenses designed to be shatter proof for children. At this time, we offer single vision lenses with SPH values of -6.00 through +4.00 and / or CYL values within -2.00 through + 2.00. Prescriptions in this range use our stock single vision lenses, which are free and included in the price of your frames.

For prescriptions where the SPH and CYL value fall out of range of our stock single vision lenses, there is an additional $49 charge for our lens lab to digitally surface your lenses.

We will reach out to you if this is the case. If you have a question about whether we can fill your prescription, don't hesitate to reach out to us at hello@paireyewear.com!

If you are in New York City, we are partnered with an optometry practice that will adjust your frames for you! It is located at 30 E. 60th St. #201, New York, NY 10065.

Otherwise, we recommend visiting any local optometrist or optical store - they will usually adjust your frames for free if you ask nicely!

To keep your lenses clean, wipe them down with a little mild soap and water and dry them with your Pair cleaning cloth.

While out and about, always keep your base frame and top frames in your case. The case holds one base frame and two top frames and will keep them safe. At home, showcase your entire pair collection on your Pair Wall Hanger.

Your favorite new accessory! Our wall hanger allows you to magnetically display up to five top frames in your bedroom. It also has a place to hold your base frames. Everything in one place! No more lost frames at home. You can also roll your entire collection up to bring with you to camp, on vacation or on a weekend trip.

We provide one free Pair case with every base frame purchase. However, if you have misplaced your case, contact us at hello@paireyewear.com and we'll send another over!

Once an order is placed and we’ve received the prescription, including the patient’s pupillary distance (PD) measurements, it will take 2-3 business days to make single vision lenses and an additional 3-4 business days for the order to ship to your door, depending on the shipping options selected. For stock single vision glasses orders, we guarantee your glasses will be at your door in under a week. For single vision glasses that need to be surfaced, it can take 4-7 business days for your lens to be made and an additional 3-5 business days to arrive depending on the shipping method chosen. Please reach out to us at hello@paireyewear.com if you have any questions!

We offer three forms of shipping: free standard shipping, 3 day guaranteed and rush shipping at an additional cost. Standard shipping takes 3-7 business days, 3 day is guaranteed at your door in 3 days and rush shipping is overnight.

For now, we are just shipping to the US, but we will expand hopefully very soon!

At Pair, we care. That’s why we have a 30 day, no questions asked return policy, even for prescription lenses. Call or email us at hello@paireyewear.com with any questions or concerns!

We are not directly affiliated with any vision insurance provider; however, we do accept HSA or FSA dollars if your HSA or FSA card is affiliated with a major credit card provider.

In addition, if you have an out-of-network benefit for your vision incurance, you can get reimbursed for any of our prescription eyeglasses or sunglasses. Simply, submit our receipt to your insurance company to get money back. Don't hesitate to reach out to us if you need help!

Frame Sizing

Small (ages 5-9)

Cedro

Measurements: 46-17-135

Serra

Measurements: 45-18-135

Large (ages 9-Adult)

Otero

Measurements: 49-17-140

Twain

Measurements: 47-18-135

Larkin

Measurements: 51-17-140

Understanding the numbers

You can locate the following measurements on any glasses frame’s left arm. If your child has
a frame that they currently use, you can compare our frame measurements with theirs.

Other Helpful Tips

Other Helpful Tips

  • When selecting frames, pick glasses and tops that complement your personal style and hair and eye color.
  • Make sure to coordinate your frame size with our age recommendations. If your child is between the ages of 4 and 8, our Cedro and Serra frames are generally best. If your child is 9 or older, choose between the Otero, Twain or Larkin.
  • As a general rule of thumb, frames opposite a child’s face shape tend to highlight their features best. If your child’s face shape is more circular, choose a rectangular frame. If your child’s face is more narrow, a round frame is usually best! If you’re used to wearing a round or rectangular frames, stick to what you know :)

Make sure to follow all the age and style recommendations above.

Still can’t decide? Please reach out to us at hello@paireyewear.com if you have any questions at all about choosing the best frame for your child.
We’ll walk you and your child through all of the options and help your child find the best fit!

Free shipping. Free Returns.

Our top priority is that you love your Pair and feel 100% comfortable in it which is why we stand by our glasses and you have a 30 day trial with your Pair. Return it to us for a full refund. Exchange it for another frame. Whatever you need, no questions asked. Just reach out to our customer success team. We’re here for you.

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