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We're available by phone Monday - Friday, 9am - 9pm ET and email always.

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(646) 389-9692

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When purchasing your glasses you will be given three options:

  1. Upload a picture of your prescription to our website (fastest option)
  2. Email us a picture of your prescription to
  3. Have us call your doctor

Please include your pupillary distance with the prescription.

Pupillary distance (PD) is the distance (measured in millimeters) between the centers of the pupils in each eye. This measurement is used when preparing to make prescription glasses. If your prescription did not come with pupillary distance there are two things you can do:

  1. Measure your pupillary distance at home. Click here to find out how.
  2. Head to any optometrist or optical store and have them measure your pupillary distance. Most will do it for free, but we will reimburse up to $20 in cost, within 30 days of your purchase. Just email us at with the receipt

Yes! We encourage everyone to purchase as many top frames as they would like. The best part about Pair is being able to change the way your glasses look whenever you want.

Yes! We encourage everyone to purchase as many top frames as they would like. The best part about Pair is being able to change the way your glasses look whenever you want.

Yes, you can select prescription lenses when choosing your sunglass frames. Upload your prescription at checkout and your polarized prescription sunglasses will be on their way.

Couldn't quite make up your mind? We get it, there's so many great colors to choose from. While we move quickly with our orders, we're going to make sure to try and accomodate you! Please give us a call at 646-389-9692, Monday - Friday, 9am - 9pm ET.

We sent you a tracking number in an email right after your order shipped. You can use that to track your Pair right to your door. We will also email you as soon as the package has arrived!

Our eyewear fits a wide range of face shapes and sizes. We offer five frame styles that range in size, and you can view the measurements of each frame on our main website. The Cedro and Serra are targeted for youngins in the age range of 6-9 years old. The Otero and Twain are perfect for children ages 9-12, and the Larkin is best for children ages 12 and up.

Our glasses were made for children - however, if you have a small face shape like our founders, the Larkin and the Twain can fit your face! The best way to find out is by visiting one of our locations here or ordering a home try on kit - we're hoping they fit.

Our lenses are premium polycarbonate anti-reflective lenses designed to be shatter proof for children. At this time, we offer single vision lenses withSPH values of -8.00 through +6.00 and / or CYL values within -2.00 through + 2.00. We can also fill a CYL value from -4.00 to +4.00 if your SPH value falls between -6.00 and +6.00. If you have a question about whether we can fill your prescription, don't hesitate to reach out! Call us at(646) 389-9692 or email us at

If you are in New York City, we are partnered with an optometry practice that will adjust your frames for you! It is located at 30 E. 60th St. #201, New York, NY 10065.

Otherwise, we recommend visiting any local optometrist or optical store - they will usually adjust your frames for free if you ask nicely!

To keep your lenses clean, wipe them down with a little mild soap and water and dry them with your Pair cleaning cloth.

While out and about, always keep your base frame and top frames in your case. The case holds one base frame and two top frames and will keep them safe. At home, showcase your entire pair collection on your Pair Wall Hanger.

Your favorite new accessory! Our wall hanger allows you to magnetically display up to five top frames in your bedroom. It also has a place to hold your base frames. Everything in one place! No more lost frames at home. You can also roll your entire collection up to bring with you to camp, on vacation or on a weekend trip.

We provide one free Pair case with every base frame purchase. However, if you have misplaced your case, contact us at and we'll send another over!

Once we have your prescription, it will take one business day to process your order before it is sent out for shipping. After your order is placed, you’ll immediately receive a confirmation email. We will send you another email once your order has shipped with a tracking number. Use that to track your Pair right to your door. If you choose the free standard shipping option at checkout, your glasses should arrive on your doorstep within 1 week of your order. 3 day is guaranteed shipping arrives at your door in 3 days and rush shipping arrives one day after your order has been shipped.

We offer three forms of shipping: free standard shipping, 3 day guaranteed and rush shipping at an additional cost. Standard shipping takes 3-7 business days, 3 day is guaranteed at your door in 3 days and rush shipping is overnight.

For now, we are just shipping to the US, but we will expand hopefully very soon!

At Pair, we care. That’s why we have a 30 day, no questions asked return policy, even for prescription lenses. Head here for free returns. You can enter your order number and it will print out a free return shipping label for you. Call or email us at with any questions or concerns!

We are not directly affiliated with any vision insurance provider; however, we do accept HSA or FSA dollars if your HSA or FSA card is affiliated with a major credit card provider.

In addition, if you have an out-of-network benefit for your vision incurance, you can get reimbursed for any of our prescription eyeglasses or sunglasses. Simply, submit our receipt to your insurance company to get money back. Don't hesitate to reach out to us if you need help!