We’re available by phone Monday - Friday 10am - 1pm ET and email every day from 9am - 6pm ET.
Call or Text Us(646) 389-9692
Or maybe we’ve already answered your question…
When purchasing your glasses you will be given three options:
- Upload a picture of your prescription to our website (fastest option)
- Email us a picture of your prescription to email@example.com
- Have us call your doctor
No worries! You can still place an order now and we’ll get your pupillary distance from you afterwards.
After you order, we will send you steps on how to measure your PD by taking a picture through our easy virtual measurement tool with a computer or by using a ruler at home. It’s quick and easy!
Yes! We encourage everyone to purchase as many top frames as they would like. The best part about Pair is being able to change the way your glasses look whenever you want.
Absolutely! We offer non-prescription clear lenses, non-prescription polarized sunglass lenses and non-prescription blue light lenses. Our blue light lenses are perfect for kids who spend time in front of a computer or tv screen - reducing their eye strain, headaches and fatigue. To order any of these lenses choose the frame you would like and in the lens section select non-prescription. You will then see all of the options for our non-prescription selection.
Yes, first choose your frame and then in the presciption lenses section, choose sunglass lens. Upload your prescription at checkout and your polarized prescription sunglasses will be on their way.
Couldn't quite make up your mind? We get it, there's so many great colors to choose from. While we move quickly with our orders, we're going to make sure to try and accomodate you! Please email us at firstname.lastname@example.org or chat us and we'll help you make the change.
We sent you a tracking number in an email right after your order shipped. You can use that to track your Pair right to your door. We will also email you as soon as the package has arrived!
Our eyewear fits a wide range of face shapes and sizes. Check out our fit guide on our glasses page here to help choose the right frame! We offer five frame styles that range in size, and you can view the measurements of each frame on our main website. The Cedro and Serra are targeted for youngins in the age range of 6-9 years old. The Otero is perfect for children ages 9-12, and the Twain and Larkin are best for children ages 10 and up.
We offer prescription and non-prescription blue light computer glasses, transitions and sunglasses. We can fill your PAIR with either single vision or progressive prescriptions.
Our lenses are premium polycarbonate anti-reflective lenses designed to be shatter proof. At this time, we can fill prescriptions with SPH values of -9.00 through +6.00 and / or CYL values of -4.00 through +4.00.
If your prescription falls within the range of SPH values between -6.00 and +2.00 and / or CYL values within -2.00 through + 2.00, your lenses are free and included in the price of your frames.
For prescriptions where the SPH and CYL value fall outside of the above range, there is an additional $49 charge for our lens lab to make your lenses.
We will reach out to you if this is the case. If you have a question about whether we can fill your prescription, don't hesitate to reach out to us at email@example.com!
Yes, we usually can fill higher prescriptions! You can send us an email to firstname.lastname@example.org if you'd like to confirm.
Yes, we can! Simply place an order for prescription glasses and afterwards, you can send us an email to email@example.com with what strength you’d like your readers in (i.e. +0.5, +1.00, etc)
We do offer progressive glasses for $260 and progressive sunglasses for $335. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you (with an ADD power), we can fill it as progressives or single vision. If you would like single vision lenses, please email us your preference of distance or reading after placing your order.
Yes, we can! Prism lenses will cost an additional $60 and our team will reach out to you after placing your order with an invoice if necessary.
Yes, we can - our lens lab can produce lenses for astigmatism and this is included with our free single vision prescription lenses.
Our blue light lenses are perfect for kids who spend time in front of a computer or tv screen - reducing their eye strain, headaches and fatigue. Our blue light lenses filter out the highest energy blue light wavelengths of light.
We use polycarbonate lenses, which are the most impact resistant material designed specifically for children. Our lenses also come included (for free!) with superhydrophobic, anti-reflective, and scratch-resistant treatments and are 100% UV protective.
We highly recommend you order now and select send us your prescription later. This way you will make sure the frames and tops your child wants don’t go out of stock. After you order, we will send you an email reminder to send us your prescription.
Yes, all frames come with an automatic 30 day trial period. Within 30 days you can exchange or return your PAIR. Questions? Email us at firstname.lastname@example.org
Accidents happen - that’s why we created PAIRCare. Our worry free protection plan covers your Pair for 1 year and protects against any broken frames or scratched lenses. In the case of any accidents, we will send you a new PAIR and all new lenses right away for FREE. You can add PAIRCare to any frame here.
If you are in New York City, we are partnered with an optometry practice that will adjust your frames for you! It is located at 30 E. 60th St. #201, New York, NY 10065.
Otherwise, we recommend visiting any local optometrist or optical store - they will usually adjust your frames for free if you ask nicely!
Walking around with dirty lenses is the worst. Check out our Handy Dandy Cleaning Kit which includes lens cleaning spray, a micro-fiber cloth, and a carrying kit to help keep your lenses clean at home or on the go. Say goodbye to fingerprints and smudges for good!
While out and about, always keep your base frame and top frames in your case. The case holds one base frame and two top frames and will keep them safe. At home, showcase your entire pair collection on your Pair Wall Hanger.
Your favorite new accessory! Our wall hanger allows you to magnetically display up to five top frames in your bedroom. It also has a place to hold your base frames. Everything in one place! No more lost frames at home. You can also roll your entire collection up to bring with you to camp, on vacation or on a weekend trip.
We provide one free Pair case with every base frame purchase. However, if you have misplaced your case, contact us at email@example.com and we'll send another over!
Once an order is placed and we’ve received the prescription, including the patient’s pupillary distance (PD) measurements, it will take 5-7 business days to make single vision lenses and an additional 5-7 business days for the order to ship to your door, depending on the shipping options selected.
For single vision glasses that include lens add-ons (blue light, transitions, sunglass, or premium ultra thin) or need to be surfaced due to higher prescriptions or prism lenses, it can take 6-8 business days for your lens to be made and an additional 3-4 business days to arrive depending on the shipping method chosen.
*Note: we’ve noticed that standard shipping times have been longer than usual due to Covid-19. For faster shipping times, we recommend choosing an expedited delivery option at checkout. Please reach out to us at firstname.lastname@example.org if you have any questions!
Standard Free Shipping- takes 5-7 business days to be delivered. 3-Day Guarantee — for an additional $30. Once your order is finished processing, it will take up to 3 business days to be delivered. Rush Shipping (Next Day)— for an additional $60. Your order will ship once processing is complete and would arrive on the next business day.
For now, we are just shipping to the US, but we will expand hopefully very soon!
We are not directly affiliated with any vision insurance provider; however, we do accept HSA or FSA dollars if your HSA or FSA card is affiliated with a major credit card provider.
If you return your PAIR order after using one of these payment methods, please note that we are only allowed to refund cards that were originally used on a purchase at this time.
In addition, if you have an out-of-network benefit for your vision insurance, you can get reimbursed for any of our prescription eyeglasses or sunglasses. Simply, submit our receipt to your insurance company to get money back. Don't hesitate to reach out to us if you need help!
You can always use affirm to purchase now and pay for your order over time. In checkout you will have the option of paying for your purchase using affirm.