Frequently Asked Questions
Joining is free and takes just seconds! Simply create a Pair account, or log in to the one you already have, and you're automatically in. From there, it's as easy as 1-2-3: sign up, shop and earn points on Top Frames and accessories (plus fun bonus actions like leaving reviews and following us on social), and cash in your points for dollars off at checkout. Ready to start earning? Join Now!
Earn 1 point for every $1 USD you spend on Top Frames or Accessories on PairEyewear.com. Eyecon Members earn 1.3 points for every $1 USD you spend on Top Frames or Accessories. Plus, our Rewards page has more fun ways to earn points like following us on social channels, taking certain actions, and so much more!
You can check out your points balance by clicking the little person icon in the top right corner and clicking My Rewards from the drop down menu.
Redeeming your hard-earned points is easy. There is a simple drop down at checkout that lets you apply your points towards purchase.
And-remember - you need to be logged into your account for points to display at checkout.
Heads Up! Rewards points earned 8/27/24 or later will expire 365 days from earn date. For points earned prior to 8/27/24, points will expire on 8/27/25. Keep the fun rolling and use ’em while you got ’em!
Points accrued from the purchased item will be removed from your account within 72 hours of the return. If you used points to purchase the item, the points will be returned to your account within 72 hours of the return.
To submit a review, with or without a photo, simply await an email invitation from Pair. Approximately 10 days after your order is fulfilled, you'll receive an automated email prompting you to review one specific product from your order. Within 48 hours of submitting the review, you'll receive reward points in your account. To include a photo with your review, rate the product, share your thoughts in the comment box, and click "Submit Review." This will direct you to a separate page where you can upload a photo. Each written review earns 10 points, and adding a photo grants an additional 10 points (totaling 20 points), which you can redeem for discounts on future purchases. Please note that only one review per day is eligible. Additionally, you can review only one product per order.
Here's exactly what your Pair Points are worth at checkout:
- 50 points = $5 off $30+
- 100 points = $10 off $50+
- 200 points = $20 off $50+
- 300 points = $30 off $50+
- 400 points = $40 off $75+
- 500 points = $50 off $100+
- 600 points = $60 off $100+
- 1,000 points = $100 off $175+
Just make sure you're logged in, select your reward from the drop-down menu at checkout, and click "apply." Easy as that!
The more you shop, the more you unlock—and every tier is based on your lifetime spend on PairEyewear.com. Every member enjoys a birthday gift, an anniversary gift, and access to our sales. Here's how you level up:
- The Spectator (Free–$299 lifetime spend): Earn 1 point per $1, plus your birthday & anniversary gifts.
- The Sightseer ($300+ lifetime spend): Everything above, plus early access to collections, extra points days, giveaways, and member-only sales.
- The Eyecon ($700+ lifetime spend): Everything above, plus 1.3 points per $1, sneak peeks at collections, exclusive collections, US priority, and a free gift.
- The Visionary (invite-only): All the Eyecon perks at 1.3 points per $1—our most exclusive tier, refreshed each summer.